Castle Donington
2026-09-21
Customer Service Advisor
Company in Castle Donington
Starts 21 Sep
What you'll earn
15.34 GBP hourly
About the job
As a Customer Service Advisor, you'll play a key role in creating positive customer experiences within a fast-paced, global logistics environment. You'll be a trusted point of contact for customers, providing support with confidence, care and professionalism.
Every conversation is an opportunity to make a difference — whether you're answering queries, resolving problems or helping customers find the right solution. You'll take ownership of each interaction, ensuring customers receive a high-quality service and feel supported from start to finish.
What you’ll be doing
- First point of contact for customers via phone and email
- Supporting customer with enquiries
- Upselling
- Working independently as well as working in a team
- Maintaining compliance with company policies
- Use internal systems to track and update customer information