Worksop
Customer Service
Company in Worksop
Starts 14 Jun
What you'll earn
12.52 GBP hourly
About the job
Proactive and reactive communication with customers
Investigating and solving customer problems in a timely manner, escalating to the Customer Services Manager where required
Liaising with planning and transport regarding late and failed deliveries as well as re-booking
Supporting the continuous improvement of customer services department
OVERTIME IS PAID AT X1.5 RATE AFTER 37.5 HOURS WORKED
OVERTIME PAID AT X2 RATE APPLIES ONLY AT CLIENT'S DISCRETION FOR WORKING A 7TH DAY IN A WEEK, IF APPLICABLE
What you’ll be doing
- Handle customer inquiries and complaints
- Provide information about products and services
- Process orders and returns
- Maintain customer records accurately
- Collaborate with other departments to ensure customer satisfaction